Privacy Policy
Last updated 21 September 2026
Who we are
Noorjahan is operated by SoftKarrot, a trading name based in Bangladesh. This policy covers the Noorjahan Android app and the Noorjahan website (noorjahan.xyz). When this page says “we”, it means SoftKarrot; when it says “you”, it means the person using Noorjahan.
If you want anything on this page explained, or you want a copy of what we hold about you, email support@noorjahan.xyz.
What we collect, and why
You can browse creations and fill a cart without an account. Everything below starts only once you sign in or place an order.
| Data | Needed? | What it is for |
|---|---|---|
| Phone number | Required | It is your sign-in identity. We send a one-time code to it by SMS, and use it to reach you about an order. |
| Name | Required to order | Shown on your profile and to the courier as the recipient of your delivery. |
| Email address | Optional | Only if you add one. Used to send you order updates by email. |
| WhatsApp number | Optional | Only if you add one. An extra way for us to reach you about an order. |
| Delivery address | Required to order | Your division, district, upazila and street address — to deliver what you order and to work out the delivery charge. |
| User ID | Required | The internal account number that ties your cart, orders and messages together. |
| Order history | Required to order | To show you your orders and their crafting progress, and to keep the shop’s accounting records. |
| Profile photo | Optional | Only if you upload one. Shown on your profile and next to any review you write. |
| Reviews, ratings and review photos | Optional | Published publicly on the product you reviewed, next to your display name and profile photo. |
| Reports you file about a review | Optional | Only if you report a review. The reason and any note you add are seen by our staff only, to decide whether the review should be hidden. |
| Support chat messages | Optional | Only if you message us. So the conversation is still there when you come back. |
| Photos and files you send in chat | Optional | Only if you send one — from your gallery, your camera or your files — so our staff can see what you sent. |
| Push notification token | Optional | Only if you allow notifications. It identifies your device so an order update reaches it. |
The app asks for camera access only when you choose to take a photo to send in the support chat, and for your photos only when you pick one to attach. It asks to send notifications so order updates can reach you; you can refuse or turn that off at any time.
What we do not collect
- Your location, precise or approximate — we never ask for GPS; your address is what you type
- Your contacts, calendar, SMS messages or call logs
- Audio recordings
- Health or fitness data
- Your browsing history outside the app
- Card numbers or bank details — Noorjahan takes payment in cash on delivery only, so we never see them
- The list of other apps installed on your device
- Analytics, advertising identifiers, or crash logs — the app ships no analytics, advertising or crash-reporting SDK
Who else sees it
We do not sell your data, and we do not share it with anyone for their own purposes. Only these see parts of it:
- Our staff — to confirm, craft and dispatch your order, answer your messages, and moderate reviews.
- The courier delivering your order — your name, phone number and delivery address, because a parcel cannot arrive without them.
- The companies that run our infrastructure — Amazon Web Services stores the data and sends email, our SMS provider delivers your sign-in codes, and Google Firebase Cloud Messaging delivers push notifications to your phone. They process it on our instructions and for no purpose of their own.
Anything you post publicly — a review, its star rating and any photos on it — is visible to everyone, alongside your display name and profile photo. Please do not put anything in a review you would not want to be public.
How it is protected
Everything travelling between your device and our servers is encrypted in transit (HTTPS and WSS). Data is stored on Amazon Web Services in the Asia Pacific (Singapore) region, in storage that is not publicly readable; photos are served through short-lived signed links. Access to the admin tools is restricted to our staff accounts.
We sign you in with a one-time code sent by SMS, so there is no password of yours for anyone to steal or reuse.
Deleting your account
You can delete your account yourself, at any time, from inside the app: open Profile, scroll to the bottom and tap Delete account, then type DELETE to confirm. If you no longer have the app installed, use our account deletion page.
Deleting removes your profile (name, phone number, email, WhatsApp number, delivery address and profile photo), your cart, wishlist, support chat history and the photos and files you sent in it, your notifications, push tokens and sign-in sessions, your reviews with their photos, and any reports you filed about other reviews. This happens immediately and cannot be undone.
One thing is kept: the record of orders you have already placed. We remove the personal details from them — your name, phone number, WhatsApp number, email address and street address are erased and replaced with a placeholder, and the order is unlinked from your account — but the order itself, its items, totals and delivery region remain, because we are required to keep accurate sales records for accounting and tax purposes. What is left cannot be traced back to you.
How long we keep things
While your account is open, we keep your data for as long as you keep using Noorjahan. When you delete your account, everything listed above goes at once, apart from the anonymised order records. Sign-in codes expire within minutes and sign-in sessions expire on their own.
Children
Noorjahan is intended for people aged 18 and over. We do not knowingly collect data from children. If you believe a child has created an account, email us and we will delete it.
Changes to this policy
If we change what we collect or what we do with it, we will update this page and change the date at the top. Significant changes will also be announced in the app.
Questions about this page? Email support@noorjahan.xyz.